• Items must be returned in their original condition, securely packaged and free of damage.

• Custom or personalized items are not eligible for return unless they arrive damaged.

• Proof of purchase is required.

Please contact us at support@firebirdglass.com within 30 days of delivery with your order number and photos of the item and packaging. We will provide return instructions and a shipping address.

• Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a tracked and insured shipping method to ensure safe arrival.

Refunds are issued to the original payment method once the returned item is received and inspected. Please allow 3 to 5 business days for processing.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the packaging and item. We will replace or refund the item at no cost to you.

• Custom commissioned pieces

• Items marked as final sale

• Gift Cards

If you have questions about your order or need help with a return, please reach out. We are here to make sure your experience with Firebird Art Glass is exceptional.